Refund policy
Thank you for choosing Lake Norman Olive and Vine! We are dedicated to providing you with the highest-quality products. Please read our policy below regarding returns and refunds.
No Returns Policy
Due to the perishable nature of our products, all sales are final, and we are unable to accept returns or exchanges.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damaged or Incorrect Products
We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at Rhonda@lknoliveandvine.com or 704-880-6115.
To help us resolve the issue quickly, we may request:
- A description of the problem
- Photos of the damaged or incorrect product and packaging
Once verified, we will offer a replacement or refund at our discretion.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible. Cancellations may only be accommodated if the order has not yet been shipped.
Customer Satisfaction Guarantee
Your satisfaction is important to us. If you have concerns about your purchase, please reach out so we can assist you.
Thank you for supporting Lake Norman Olive and Vine. We appreciate your business!